Where your water meter is located, there is a radio-frequency device that can be read when we walk by. If, for any reason, the signal doesn’t work, we will get a “physical” read at which point, we will ask the homeowner to read the dial to us over the phone or we may need to make an appointment to get inside. If we cannot get a read at all (bad signal, dead battery, etc.), we will estimate the usage according to the average at that property. If we estimate, we will put that property on a “repair list” and we will try to contact you to make an appointment to repair or replace the meter before the next billing. Please call the District to provide the latest contact information for your account.